Customer Service Aptitude Profile Certification
Online Course - Self Paced€840
Certifications Available on Demand
Become certified with the Customer Service Aptitude Profile (CS AP), to hire and develop the best customer service talent.
Employee turnover in customer service can be a significant drain on your resources due to reduced revenue generation and decreased trust from customers. The CS AP is designed to help you hire, develop, and engage high-performing talent, with the right skill set, to secure successful customer onboarding and retention.
Successful completion of this programme will allow you to administer the CS AP, generate reports, and facilitate presentations and activities that complement that tool. Upon completion of the programme, you will receive a certificate and have your own online account, allowing you to easily manage your projects, assessment and reports. This online account will include access to sample reports and PowerPoint slides for your own use as you work with the tool.
We offer ongoing support post-certification and take great pride in partnering with you and helping you remain confident and creative as you work with the CS AP.
CS AP Certification includes:
- An online curriculum that enables you to do your entire certification from the comfort of your home or office
- The ability to take the assessment yourself and get feedback from an experienced coach
- Facilitator guide, slide presentation, and other resources that enable you to run your own workshop
- Access to the CS AP
- A free online account where you can use the product with your clients
Our accreditation programme can be completed remotely; we offer a blended learning solution that allows you to complete part of the certification online and part of the certification by online call or telephone.
Our accreditation programme can be completed remotely in three easy steps:
- Contact us to register
- Complete your online learning modules in your own time
- Participate in a coaching call with one of our certified master trainers, focused on building the skills you need to use the tool with confidence.
For further information, or to book your place, please contact us at email@example.com or
+353 (0) 1278 8727 or +44 (0) 203 868 6670