The Customer Service Aptitude Profile™ (CS AP™)

Customer service professionals are often seen as the face of an organization and their performance can directly impact customer satisfaction rates, loyalty, and reputation.

This makes hiring and training the best customer service talent with the right skill set the key to successful customer onboarding and retention.

The Customer Service Aptitude Profile™ (CS AP™) enables users to identify critical skills in candidates, as well as gaps and development opportunities for current employees in customer service roles.

The 7 specific competencies have been validated and demonstrated to support customer service performance.

Employee turnover can be a significant drain on your resources due to decreased levels of customer satisfaction and loyalty. The CS AP™ is designed to help you hire, develop and engage high-performing customer service talent, to delight customers, and grow your business.

ONLINE (self-paced)

Our Certification

Get certified and give yourself a unique competitive advantage!

What does certification include?

  • An online curriculum that enables you to do your entire certification from the comfort of your home or office
  • The ability to take the assessment yourself and discuss results with an experienced coach
  • Facilitator guide, slide presentation, and other resources that enable you to use this tool
  • Access to the Customer Service AP
  • A free online account where you can use the product with your clients

We offer ongoing support post-certification and take great pride in partnering with you and helping you remain confident and creative as you work with the Customer Service AP.

Our accreditation programme can be completed remotely in three easy steps:

  1. Contact us to register
  2. Complete your online learning modules and assessment in your own time
  3. Participate in a coaching call with one of our certified master trainers, focused on building the skills you need to use the tool with confidence.


Book Now

For further information, or to book your place, please contact us at:

+353 1 2788727 or +44 203 868 6670

Useful Links

Upcoming Courses

Customer Service AP Sample - Development

Customer Service AP Sample - Interview 


Upcoming Courses